Orders will usually be delivered in 3-5 days by Royal Mail or Parcel Force. If for any reason you aren’t happy with your purchase, then please email us.  You can return items to us within 14 days of receipt and receive an exchange or full refund to the value of the product.  Please use a tracked method of delivery as The Willow cannot be held responsible for lost returns.

We are unable to accept returns or exchanges on earrings, soap and body cream.